Returns & Cancellation

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• If you purchase a product from Plumzzy Website, we provide a 'Frequently-Asked-Questions' easy return policy within 21 days from the date of Invoice, so the things you purchase are returnable at your convenience. 

• The refund will be processed within 7-10 business days after we receive the Product. Only unused items are eligible for return.

• If you have purchased our products from another online shopping platform, you will have to abide by the terms and conditions of the return policy of that particular on Plumzzy online shopping platform only.

• On cash-on-delivery orders, reimbursements will be credited to your bank account, the details of which will be requested from you after we receive the request for return within 30 days from the date of invoice.

• We dispatch thousands of shipments every day, so missing items or theft in transit are quite uncommon. If you suspect your package has been tampered with, please contact the Plumzzy staff as soon as possible through email/WhatsApp and record a video while unboxing it.

• If you get an SMS claiming that your order has been delivered but you have not received it, please contact the Plumzzy staff within 24 hours of receiving the email/SMS confirming delivery.

• All returns are processed within 10 days from the date of request. Please contact Plumzzy Customer Support if you have any questions about your return.

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